Refund and Correction Policy

Photo compliance correction promise

Contact us within 7 days of purchase if the delivered file materially misses the photo size, pixel dimensions, crop, or background specification displayed for the purchased product. Include your order reference, delivered file, and any photo-related rejection message. We provide one corrected file when the issue qualifies.

When a refund is available

If we confirm a qualifying production defect and cannot correct it, we refund the affected photo purchase. Refunds may also be issued for duplicate payments, verified billing errors, or a completed payment where our system cannot provide the purchased download.

What is not covered

• Visa, passport, or application decisions unrelated to the photo file.
• A requirement that was not shown for the selected country or product at checkout.
• Files modified, compressed, screenshot, printed, or cropped after download.
• A substantially changed appearance or a photo that became outdated after delivery.
• Requests made without enough information to verify the purchase and photo issue.

Digital delivery and government decisions

A correctly delivered digital photo is normally non-refundable after download. USVisaPhoto is an independent photo preparation service; final acceptance is determined only by the receiving authority. This policy does not limit mandatory consumer rights.

Contact

Email usvisaphoto1@gmail.com with your order reference and issue evidence.